Product Support Analyst

Noida

Responsibility:

  • Troubleshooting issues in real-time and fast response times to client facing managers to provide up-to-the-minute details on issues as they are found.
  • Interaction with global stake holders and managing user expectations while providing support within agreed SLA.
  • Respond to alerts raised for any system failures.
  • Willing to handle Issues during non-working hours.
  • Able to work independently and in a team and should have a can-do attitude.

Experience:

  • Ability to analyze complex problems in a structured manner and demonstrate multitasking.
  • Excellent business communication skills.
  • Ability to independently handle escalations, coordinate issues across groups, be assertive.
  • Hands on experience in Unix, Database and Java. Excellent skills in writing DB sql queries, analyzing logs.
  • Strong in technical analysis, support services, and troubleshooting.
  • Possess an analytical approach and should be able to do root cause analysis and document them.
  • Ability to debug code.
  • Added advantage – Understanding of MQ, Docker, Kubernetes.

Technology used:

  • Unix, Unix shell scripting, Oracle Database, Java, log4J, docker, ticketing tool, Cron Jobs, JIRA ticketing tool, Back office application GUI’s.
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